Terms and Conditions
Booking
Terms and Conditions of Bookings
1. Booking & payments -
(a) Once we have agreed to run the course, I will provide a quotation with details of what we have agreed outlined with provisional dates. I will also include a link to these terms and conditions. Please sign and return. This will act as a contract to work together. If your host organisation has their own contract that is fine so long as the terms and conditions do not contradict each other.
(b) A non-refundable invoice for a 20% deposit will be raised and payable within 30 days to secure the booking. The remainder of the invoice will be raised after the close of the practical course, payable within 30 days. The only exception to this is given in 3(a).
(c) Full payment is due 30 days after the issue of any invoice If you do not pay your balance within the above time scale you may incur further charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
(d) Currently I am not eligible to charge VAT. However, the price of the course can be varied due to government action and I will have to adjust accordingly (as no doubt will everyone else).
2. Cancellation / Changes by you - Should you wish to change details of your booking after we have confirmed details, we will do our best to help accommodate you. We will initially offer to change the dates of the course and this includes the situation where you may be unable to achieve minimum numbers.
(a) The 20% deposit is non-refundable. If we reschedule outwith 4 weeks (28 calendar days) of the original course start time and date, a new invoice for a new 20% non-refundable deposit will be raised.
(b) If the course is cancelled or postponed within 4 weeks (28 calendar days) of start date and time:- Full payment is due and no refund will be given. A lot of work goes into the development of the course. I am also declining other work that is available. I have had to introduce this as I am self employed. I do not get a salary.
(c) I have presented at enough organisations to know that there are usually IT issues! I bring pretty much everything to try and ensure that I can run the course regardless. However it is your responsibility to ensure that I can access the IT system (having someone with an authorised login at the start helps) and that the stationary requested is present. If I am unable to run the course because of problems relating to what I have asked for to deliver it, this will be considered a cancellation by you and a full invoice will be raised.
(d) I can run the course for a maximum of 36 and a minimum of 24 at commencement of the course to ensure the course will work. It is your responsibility to ensure recruitment numbers are met. We appreciate there may be one or two people who drop out of the course for various reasons and we deal with this as the course progresses. Please see 2(a) and 2(b) above in regard of cancellation or postponement fees.
3. Cancellation / Changes by us -
(a) Should we make changes or cancellation due to us being unable to attend due to severe sickness or other means beyond our control, we will refund all monies paid including the 20% deposit.
(b) If, due to Force Majeure we are unable to fulfil our contract with you, you will not be due compensation. This relates to extremely unusual or unforeseeable circumstances beyond our control which generally affect us all. These can include, for example, war, riot, industrial dispute and / or strikes, civil commotion, disorder, terrorist activity and its consequences, natural or nuclear disaster, malicious damage, fire, flood, epidemic, quarantine restriction or extreme weather conditions which make normal operations impossible to continue or dangerous. The reality is that I always wish to maintain good relations and an honest discussion is called for to ensure I don't end up starving!
4. Participants and externals – You know your target audience and means of communication methods within your organisation. However, to ensure that we can get a good cohort it is suggested that:
(a) We work together to produce a marketing / recruitment poster / email / other materials. I have seen enough material produced by academics too late where the host organisation is wondering why so few have applied. I want to maximise recruitment - not put people off!
(b) Applicants apply to come on the course to ensure that we get a cohort who is generally interested in innovation. A simple application form works and I am happy to review applicants.
(c) a nominal fee is charged which can be reused as a prize fund for a winning team (should that be an end goal). A nominal entrance fee adds value to the course and prevents drop-out for no reason whatsoever. This is especially true with undergraduate and above.
(d) I'll inform you of the participant information I need in order to create the teams. It is better that I create them as they are a list of names to me at the outset. I will have no prior knowledge of the participants.
(e) I will work with you and any internal staff who want to come in as a soundbite speaker, run an intermediate or additional day, and be a dragon. It is important to ensure that the information given fits with the course. I have seen some institutions think they can run a course like this using their own contacts to save cost. It does save cost but without disrespect to others, often it's a standard presentation that is given on (for example) IP which is either too detailed, doesn't fit or addresses aspects that haven't been covered yet. The course has been very specifically created and crafted to cover what's needed at the right time.
(f) I can bring in external dragons and a keynote speaker unless you have contacts that you'd like to ask. In all cases I will need to be able to speak to all internal or external people you wish to use in order to brief them about the course and what's needed.
5. Parking and accommodation – It is expected that the host organisation will provide accommodation and parking where appropriate.
(a) If there are parking restrictions on your site, I will request a parking permit for the days I am teaching. I will have a lot of materials and props to bring which can be heavy and I will need to park as close to the session rooms as possible.
(b) I will need accommodation (e.g. Travelodge or Premier Inn) for the duration of the course (if in one chunk) or for me to arrive the evening before each session.
(c) Any external speaker may need accommodation or parking for their session day.
6. Changes to the course –
(a) The course is tried and tested and regularly updated based on feedback and external changes to the NHS and other industries. The content remains the same but with a different spin depending on the audience. I will not rewrite the course for any organisation. The course is the course. It can be changed in order or delivery, but any change to content is in effect asking me to write a different course and that is a separate discussion. However if you contract me to write a specific course, I will own all intellectual property rights associated with it so I might run it elsewhere. However, I will run it for you at a massively discounted / pilot price to cover my time.
(b) Others delivering sections of the Health Innovation Expedition. Should you want someone to come in and deliver their own session on (for example) IP, this will have to be discussed and I will want to meet the person involved. I will not reduce the fee as it involves fully briefing anyone to the level of content that needs to be given.
7. Insurance – Although we have full public liability insurance we recommend that you arrange adequate insurance cover where possible.
8. Liability – In the absence of any negligence or other breach of duty by us or our employees and agents, you will be responsible for any loss, theft, injury or damage to your own equipment used during the course. In the event of a breach of this contract by us, we shall not be liable for any loss, damage cost or expense arising out of the breach which was not reasonably foreseeable at the date the contract is made, except in respect of death or personal injury resulting from any act or omission on the part of us. We will only be liable for loss or damage caused by the proven negligence or default of the company or its employees in performing their obligations under this agreement.
9. Health and Safety –
(a) It is your responsibility when booking to ensure that you and members of your group are in good enough health so as to be able to complete the course and not endanger the health of other participants or staff involved. As we deliver the course at your premises (or a third party venue), it is your responsibility to ensure that there are access arrangements for anyone who needs it. There are physical aspects to the course. Participants must inform us prior to the course of any medical condition / illness / disability (including medication which may affect their performance). This will not necessarily prevent people from attending. We will make adjustments for any disability. All participants should inform the tutors immediately if they feel unwell during the course.
(b) Equality. Discrimination against any other participant or visiting speaker based on their (for example) gender, sexuality, religion, skin colour, ethnic origin, country of origin is not acceptable on any course we deliver (the example is non-exhaustive). Every participant has the right to enjoy the course and learn without fear of discrimination from anybody else. If anyone is causing distress by behaving in a discriminatory manner they will be asked to leave.
10. Service and feedback – We want you and your participants to enjoy the course (even if it is intentionally intense!). If you are dissatisfied with any aspect of the service provided by us please inform us as soon as possible and we will take appropriate action. Every host organisation has developed and issued their own feedback form. To avoid duplication I do not issue one. However, to enable us to provide the best service and in the principles of collaboration, it is expected that these will be shared with us.
11. At the start – Please ensure you or a named colleague can meet me at the start of the course / start of each day I am teaching in order to get set up.
12 Photographs and Marketing – Photographs and videos taken on our events may be used on our website, social media pages or other promotional material. All participants and other speakers must give consent to have their photograph taken / talks videoed. If they would rather not appear in photographs or video content, this information must be conveyed to us in advance (generally with the participant list when we create teams). We cannot be responsible for other people on the course taking pictures and posting them on their social media pages, but if participants do not want to be photographed by them please ask people to be respectful of this.
13. Personal possessions – Regardless of where the event is held, we take no liability for loss or damage to participants equipment, personal possessions or clothing that they bring with them on the course.
14. Intellectual Property -
(a) I own all intellectual property relating to the course content, delivery, handouts and props. Should a host organisation wish to record sessions I will own the intellectual property relating to the recording and its distribution. Only participants on the course have the right to use the materials for personal educational use (and perhaps later on to help them take an idea forward). The materials provided are a resource for participants and the organisers. Any co-produced marketing materials / feedback forms or other co-produced pre- or post-course materials are owned by the host organisation. Though application form questions / feedback form questions relating to the course I may use elsewhere. There are only so many ways of asking the same questions!
(b) Any materials produced by the host organisation relating to a separate training day as part of the whole experience will be owned by the host organisation. I make no claim to this material even if I have inputted to the content themes and advised.
(c) I own the intellectual property to the team case study briefs. However, should you wish to use different case studies, that is for discussion. I will write the case studies in a format that fits with the course. I may wish to use these case studies on other courses for other organisations and I will always acknowledge the originating organisation.
(d) Any intellectual property created by teams on their projects will belong to the team. It is strongly recommended that participants sign a non-disclosure agreement as well as externals. I can provide a template non-disclosure document if there is no internal form available. This is to protect ideas should any external organisation wish to further pursue development of a particular project. It is recommended that the relevant department is able to find a way to deal with different staff / students and treat them in a manner for the purposes of the course to enable their ideas to be protected for their benefit.
The Booking Terms and Conditions were updated on Sunday 30th March 2025
Disclamer
(1) Introduction
This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website.
(2) Intellectual property rights
Unless otherwise stated, we own the intellectual property rights in the website and material on the website. This includes all photographs, diagrams and images. Subject to the licence below, all our intellectual property rights are reserved. No part of this website or any picture is to be reproduced without written permission from us. Where we have used images from others, their copyright has been acknowledged and is used with permission to the best of our knowledge.
(3) Licence to use website
You may view, download for caching purposes only, and print pages from the website, provided that:
(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;
(c) you must not edit or otherwise modify any material from the website.
(4) Limitations of liability
The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
However, nothing in this disclaimer shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
(5) Variation
We may revise this disclaimer from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
(6) Entire agreement
This disclaimer constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.
(7) Law and jurisdiction
This notice will be governed by and construed in accordance with English and Welsh law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England and Wales.
(8) Our contact details
You can contact us by email. Contact details are also given at the bottom of each page of our website.
The Disclaimer was updated on 1st May 2023
2 About the Course
2.1 Background
Front line NHS staff and early career researchers who do create new innovations are often completely unprepared for developing it, what the process entails, or even whether they have created something new. Graduates who have just started work in the NHS often feel their ideas won't be listened to because of hierarchial structures in the NHS.
These are issues that can not only leave to disillusionment in staff, but also frustration for technology transfer / improvement & transformation specialists who are trying to help. I've seen this happen with about 90% of new disclosures over 13 years.
The main reasons for this are:
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No understanding of what the problem actually is, the scale of it, or the exact nature of the problem. When presented, this is often poorly researched (if at all) and communicated. This can result in frustration between innovation managers and inventors who need to develop a working relationship.
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No checks to see whether there are existing solutions or how their idea is different / adds value.
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No understanding about the feasibility of solutions and the commercialisation pathway / business model (or potential impact and how to assess this).
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Understanding how to identify and involve key strategic people (internal and external) in the target industry to gain support for the idea and get through the door.
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Developing business cases and pitching.
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Timescales and inventor drive that is involved.
This is nobody's fault but a communication breakdown. The information that technology transfer / improvement / transformation teams need can seem alien, but in reality researchers and front line staff already have the answers. Most people in health have never had the opportunity to be trained in health innovation like this before. Where present, most business or innovation modules at Universities are taught as optional and not by industry specialists.
The course has been designed to address these issues. It provides practical tools and experience to maximise their chances of getting new ideas and innovations taken up. This is particularly important for those starting out with their careers - being able to make a case (no matter what level they are at with their career), understand how different people and organisations can help at different stages, leverage funding, and understand how different industries operate to get through the door or even gain employment!
2.2 Structure & Content
The Health Innovation Expedition is a unique crash course overview to the whole innovation process. It uses case studies, crafted team projects as well as the experience of the tutor and peer-experience to look at how the innovation process works in Health - something no generic innovation or business module can do.
It covers two full days of practical workshops that sequentially take people on the innovation journey with a team project. On the third day there is the opportunity for the hosting organisation to talk about specific support from them, or from relevant organisations in the region. This is typically followed by a keynote speaker from an academic / medical or industrial entrepreneur and then there is the team pitching session. More about the structure of the course can be found lower down in the 'How it works' section.
The course helps researchers and front line healthcare providers understand the innovation process through a sequential series of workshops which use case studies and real examples to highlight themes. As teams, the skills learnt are applied to a team project which is developed from concept to virtual product. Ultimately someone who has been on the course will know how to present a problem and solution to convince others there is a problem and have a thorough understanding of the steps ahead to develop it.
The Health Innovation Expedition has four major elements to it – Prepare, Create, Test, and Opportunity. The first day introduces what innovation is, how it works and what it takes to innovate and then we cover Prepare and Create. On the second day of teaching, we introduce the healthcare (specifically NHS) market and look at the more business sides of development: test and creating a business case opportunity.
It is impossible to include all of the business tools covered in (for example) an MBA or a degree in IP. But we cover enough to give people ready and transferable tools that they can apply in their own workplace for innovation or anything else! This will compliment existing courses available at different organisations that focus on one particular topic.
For more information about the sections please see the diagram below and hover over the titles:
Data Protection
Data Protection Notice
We are committed to protecting the privacy of your personal data in accordance with Data Protection legislation. This Data Protection Notice establishes the basis on which we will process your personal data.
In this Notice, ‘we’ (and any related expression) refers to The Health Innovation Expedition whose office is at 22 Railway Terrace, York, YO24 4BN. In this Notice, a course refers to The Health Innovation expedition and any others we may create.
This Notice applies whether you are, or you are acting on behalf of, a customer or a potential customer.
The Data Protection Legislation
Data Protection Act 2018 (DPA 2018). Personal data is any information that directly or indirectly identifies a living individual.
For the purposes of the DPA, we will be the controller of any personal data that we collect from or about you in connection with the provision of our professional services or, where relevant, dealing with job applications.
Under the DPA, data controllers are required to process personal data lawfully, fairly and in a transparent manner, and in a manner that ensures appropriate security of the personal data. Personal data must be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes, and the data must be adequate, relevant and limited to what is necessary in relation to those purposes, accurate and, where necessary, kept up to date, and kept in a form which permits identification of data subjects for no longer than is necessary for those purposes. Data controllers are responsible for, and must able to demonstrate, compliance with these principles.
(1) Information about website visits
We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.
We may use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.
(2) What personal data do we collect from or about you?
(a) If you make an enquiry: If you contact us with an enquiry about our services (either through the website or by phone, email or post), we will ask you to supply essential contact details (your name, e-mail address, phone number and, where applicable, the company or other person you represent and your job title), which we need in order to identify you and deal with your enquiry.
Depending on the nature of your enquiry, we may collect from you further details, such as the circumstances in which you are making the enquiry and the services that may be of interest to you and related information.
(b) If you are or become a customer: If you are or become a customer by commissioning us to run a course, in the course of providing our professional services we may collect further personal data from your staff / students, depending on the nature of the services we are providing. In certain cases, the information that we collect from you may be of a sensitive nature (for instance, health related information), but we will only ask you to provide the information that is necessary and appropriate for us to deliver the course in a manner that respects everyone regardless of age, gender, gender identity, race, religion, disability and so on.
(3) Why and on what basis do we process your personal data?
(a) Enquiries. When you make an enquiry, we will process the personal data that you give us, or we collect from you or about you, so that we can supply you with the information that you have requested about our professional services, on the basis that it is necessary for our legitimate interests in promoting and marketing our professional services, or in order to provide a quotation for our services.
(b) Clients. If you are or become a customer (or the company or other person you represent is or becomes a customer), we will process the personal data that you give us, or we collect from you or about you, in order to perform the contract that we have with you (or the company or other person you represent).
Where we need to process special categories of data (‘sensitive data’) relating to you, we will only do so with your explicit consent or where this is necessary for the establishment, exercise or defence of legal claims.
We will also process your personal data for internal record keeping, billing and accounting, and to respond to any queries, complaints or requests for further information, and for the purposes of archiving. The basis on which we do so is that it is necessary for our performance of the contract we have with you (or the company or other person you represent), or is necessary for our legitimate interests in managing our business and improving our professional services.
(4) Who do we share your personal data with?
We will not use your personal data for any other purpose, or disclose it to any third party, without your consent unless we are required to do so by law
(5) Compliance with legal obligations
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in connection with any regulatory obligation or request;
(d) in order to establish, exercise or defend our legal rights and property (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(e) to the purchaser or seller (or prospective purchaser or seller) of any business or asset which we are (or are contemplating) selling or purchasing.
(6) Where we keep your data?
We will take all reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. All personal information that you provide us is saved to a password-protected cloud server accessed from a password protected computer. All email correspondence is saved to a password protected email programme. Printed copies will be taken by the instructor of any particular activity in case of needing to contact you (if you’ve not shown up), an emergency contact should the need arise, and to be aware of any medical conditions which may need to be factored into a route plan by the instructor, or in case of a first aid response. Any physical copies of your personal information are physically destroyed once the relevant event has ended. We will never reveal your personal details to any third party.
(7) How long do we keep personal data for?
If you contact us with an enquiry about our professional services but you do not subsequently become a customer (or the company or other person you represent does not do so), it is our policy to delete your personal data after three years.
If you are or become a customer (or the company or other person you represent is or becomes a customer), we normally retain contract information (including personal data) for a minimum period after the end of the relevant contract or client relationship, or for longer where it is necessary for us to do so for compliance with regulatory or other legal obligations. In some cases, it may be necessary for us to retain records indefinitely.
Personal data relating to our professional contacts will be retained for so long as is necessary, or until you indicate otherwise to us, but we will aim to update our contacts’ preferences on a periodic basis.
In certain cases, it may not be physically possible to delete certain data (for instance, where it is stored on a secure external server), in which case we will take appropriate steps to ensure that it is not available for re-use or disclosure to third parties.
(8) Your rights as a data subject
As a data subject, you have certain legal rights (subject to certain exceptions under the Data Protection legislation) including the right:
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to access the personal data held about you and request a copy of it;
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to ask us not to process your personal data for marketing purposes;
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to withdraw at any time any consent you have given to receive marketing material from us, or in any other case where we process your personal data on the basis of a consent that you have given (and not on some other legal basis);
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to ask us to rectify inaccurate personal data about you;
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to ask for the restriction of personal data about you that is inaccurate, unlawfully processed, or no longer required;
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to ask for the transfer of your personal data in a structured, commonly used and machine readable format where appropriate;
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to ask for the erasure of personal data about you where processing is no longer necessary, or the legitimate interests we have in processing your personal data are overridden by your interests, rights and freedoms as the data subject; and
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to make a complaint to the Information Commissioner’s Office which can be contacted by post via: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or by telephone via 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
We will always aim to respond within 28 days.
(9) Changes to this Data Protection Notice
We may change this Data Protection Notice from time to time. In the case of any substantial change, we will notify you (where practicable) in writing or by email.
(10) Third Party Websites
This website contains links to other websites and we have provided these as we think they are relevant and of potential interest. They will open in a new tab / window. We are not responsible for the privacy policies or the accuracy of the content of third party websites. Listing of sites and links to them should not be taken as an endorsement of any kind.
(11) How to Contact Us
If you have any questions, comments or requests about this Data Protection Notice, or would like to exercise any of the rights you have, as set out above, please contact us:
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by email to: fabian@healthinnovationexpedition.co.uk; or
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by post to: Dr Fabian Seymour, 22 Railway Terrace, York, YO24 4BN.
The Data Protection / Privacy Policy was updated on 2nd October 2021