Terms and Conditions
Booking
1. Booking, Fees & payments
1.1. Following agreement of a work plan (including scope, format and indicative dates), we will issue a written quotation together with these Terms and Conditions. The host organisation is expected to review these Terms and Conditions and confirm acceptance in writing (including by email). Written acceptance of the quotation and these Terms and Conditions shall form a binding contract between the parties.
1.2. Where the host organisation requires its own contract or standard terms to be used, we are willing to enter into such an agreement provided that it does not conflict with or override these Terms and Conditions. It is the responsibility of the host organisation to ensure that any such contract is aligned with and adapted to reflect these Terms and Conditions. In the event of any inconsistency, these Terms and Conditions shall prevail, unless expressly varied by written agreement signed by both parties.
1.3. A non-refundable deposit of 20% of the total fee will be invoiced upon confirmation of booking to secure the dates. Unless otherwise agreed in writing, this invoice is payable within 14 calendar days of issue.
1.4. The balance of the fee will be invoiced following completion of the practical course(s) and is payable within 14 calendar days of the invoice date (equivalent to 10 working days).
1.5. All invoices must be paid in full within the stated payment period. Late payments may attract statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
1.6. Fees are quoted exclusive of VAT. At the time of writing, VAT is not chargeable. Should this position change due to legislative or regulatory requirements, fees will be adjusted accordingly.
1.7. Separate commissions and invoicing: Where an organisation commissions multiple workshops, cohorts or bespoke sessions (including sessions delivered to different departments, faculties or partner organisations), each commission shall be treated as a separate booking and invoiced separately unless otherwise agreed in writing.
1.8. New supplier onboarding: Where supplier onboarding requires additional administrative steps (including bank verification or documentation requiring in-person certification), an administration fee of £75 will apply and will be invoiced separately. A purchase order must be raised to cover this cost.
2. Cancellations, Postponements and Changes by You
2.1. If you request any change to the agreed dates, format or delivery of the course after confirmation, we will use reasonable endeavours to accommodate the request. Any change of dates will be treated as a postponement for the purposes of these Terms.
2.2. The 20% deposit is non-refundable in all circumstances.
2.3. Postponement more than 28 calendar days before the scheduled start date: Where a course is postponed more than 28 calendar days before the agreed start date, the original deposit will be retained and a new 20% non-refundable deposit will be required to secure the rescheduled dates.
2.4. Postponement or cancellation within 28 calendar days of the scheduled start date: If the course is cancelled or postponed within 28 calendar days of the scheduled start date, the full course fee becomes immediately due and payable, and no refund will be given. This reflects preparatory work undertaken and the opportunity cost of declined alternative work.
2.5. Failure to enable delivery: It is your responsibility to ensure that the agreed facilities, IT access (including authorised logins), equipment and materials are available as requested. If delivery cannot proceed due to failures within your control, this will be treated as a cancellation by you under clause 2.4.
2.6. Participant numbers: Courses require a minimum of 8 participants and can accommodate a maximum of 40 participants at commencement. It is your responsibility to ensure minimum recruitment levels are met. Failure to do so may result in postponement or cancellation in accordance with clauses 2.3 and 2.4.
3. Cancellation or Changes by Us
3.1. If we are unable to deliver the course due to serious illness or circumstances beyond our reasonable control, all fees paid (including the deposit) will be refunded in full.
3.2. No compensation shall be payable where performance is prevented by Force Majeure, including but not limited to war, civil disorder, industrial action, terrorism, natural or nuclear disaster, epidemic, quarantine restrictions or extreme weather making delivery unsafe or impossible. We will discuss alternative arrangements in good faith where feasible.
4. Cooperation and Information Provision
4.1. The host organisation agrees to respond to reasonable requests for information, approvals and confirmations in a timely manner to enable effective planning and delivery of the agreed work.
4.2. Failure to provide necessary information, decisions or access within reasonable timescales may result in delays, additional costs or the inability to deliver the course as planned. Such delays shall not constitute a breach on our part.
5. Participants, Recruitment and External Contributors
5.1. The host organisation is responsible for identifying the target audience and managing internal communications. To support effective recruitment and cohort quality, the following approach is strongly recommended.
5.2. The parties shall work collaboratively to develop appropriate recruitment and marketing materials (including posters, emails or digital communications) in a timely manner to maximise engagement and participation.
5.3. Applicants should apply to participate in the course to ensure a cohort with a genuine interest in innovation. A simple application process is sufficient. Where requested, we are willing to review and process applications on behalf of the host organisation, subject to receipt of the necessary information in a timely manner.
5.4. Where appropriate, the host organisation is encouraged to charge a nominal participation fee. Such a fee may be reused as a prize fund and serves to add value and reduce unnecessary participant drop-out, particularly for undergraduate and postgraduate cohorts.
5.5. We will specify the participant information required to create balanced project teams. To ensure effective team formation, team allocation shall be undertaken by us based solely on the information provided.
5.6. We will work with the host organisation and any nominated internal contributors (e.g. guest speakers, facilitators, assessors or “dragons”). All contributions must align with the course structure, content and timing. Any proposed contributors must be discussed and agreed in advance.
5.7. We may invite external speakers, assessors or keynote contributors unless the host organisation wishes to nominate suitable alternatives. In all cases, we must be able to brief any internal or external contributors in advance to ensure alignment with the course objectives and delivery.
6. Parking and accommodation
6.1. Where delivery takes place on the host organisation’s premises or a third-party venue arranged by the host organisation, appropriate parking and accommodation shall be provided where reasonably required.
6.2. Where parking restrictions apply, the host organisation shall arrange parking permits for the days of delivery. Due to the nature of materials and equipment required, parking should be as close as practicable to the teaching venue.
6.3. Accommodation (e.g. Travelodge, Premier Inn or equivalent) shall be provided for the duration of the course where delivered consecutively, or for the night prior to each delivery day where sessions are delivered separately if required.
6.4. Any external speakers engaged as part of the course may also require accommodation and/or parking, which shall be arranged by the host organisation unless otherwise agreed.
7. Course Content and Changes
7.1. The course content is established, tested and regularly updated in response to feedback and external developments. While delivery style and emphasis may be adapted to suit the audience, the core content shall not be rewritten for individual organisations.
7.2. Any request to materially change the content constitutes a request for a different course and shall be subject to separate discussion and agreement.
7.3. Where we are commissioned to design a bespoke course, all associated intellectual property shall remain our property. Such courses may be delivered elsewhere. The commissioning organisation may receive a discounted or pilot fee to reflect development costs, subject to agreement.
7.4. Where the host organisation wishes to introduce alternative contributors to deliver specific sessions, this must be agreed in advance. The course fee shall not be reduced, as additional briefing and coordination will be required.
7.5. Wherever possible, all references, links and organisations cited within the course materials are accurate and current at the time of delivery or publication. Due to the evolving nature of the health, innovation and regulatory landscape, organisational structures, responsibilities and online resources may change at short notice. We accept no liability for changes to external organisations, guidance or links beyond our control.
8. Insurance
8.1. We maintain appropriate public liability insurance. The host organisation is responsible for ensuring that it has adequate insurance cover in place for its participants, premises and activities.
9. Liability
9.1. Except in cases of proven negligence or breach of duty by us, the host organisation is responsible for any loss, theft, damage or injury to its own equipment or property used during the course.
9.2. We shall not be liable for any loss, damage, cost or expense that was not reasonably foreseeable at the date the contract was formed.
9.3. Nothing in these Terms limits liability for death or personal injury caused by negligence, or for any liability that cannot be excluded by law.
10. Health, Safety and Equality
10.1. The host organisation is responsible for ensuring that participants are fit to attend and that appropriate access arrangements are in place. Participants must inform us in advance of any medical condition, disability or medication that may affect participation. Reasonable adjustments will be made where practicable.
10.2. Participants must inform tutors immediately if they feel unwell during the course.
10.3. Discrimination, harassment or inappropriate behaviour towards any participant, speaker or staff member on grounds including (but not limited to) gender, sexuality, religion, race, ethnicity or nationality will not be tolerated. Any individual causing distress through discriminatory behaviour may be required to leave the course.
11. Service and feedback
11.1. If the host organisation is dissatisfied with any aspect of the service, it must notify us as soon as reasonably practicable to allow issues to be addressed.
11.2. The host organisation is responsible for collecting participant feedback using its own feedback mechanisms. We do not issue or collect feedback forms directly. Where feedback is collected, it is expected that this will be shared with us to support service improvement and collaborative working.
12. Course Start and Access
12.1. The host organisation shall ensure that a named contact is available at the start of the course and at the start of each delivery day to facilitate access, setup and introductions.
13. Photographs and Marketing
13.1. Photographs and video recordings taken during events may be used for marketing and promotional purposes. Consent must be obtained from participants and speakers in advance.
13.2. Any individuals who do not wish to be photographed or recorded must notify us prior to delivery. While we cannot control personal use of images by participants, the host organisation is expected to encourage respectful behaviour.
14. Personal possessions
14.1. We accept no liability for loss or damage to participants’ personal possessions or equipment, regardless of venue.
15. Intellectual Property
15.1. All intellectual property relating to course content, delivery, materials, handouts and props remains our property. Any recordings made of sessions shall also be owned by us unless otherwise agreed in writing.
15.2. Course materials may be used by participants solely for personal educational purposes. Any co-produced marketing or administrative materials shall be owned by the host organisation.
15.3. Materials produced by the host organisation for separate training activities remain the property of the host organisation.
15.4. Intellectual property in team case studies remains ours, though we may acknowledge the originating organisation where reused.
15.5. Intellectual property created by participant teams shall belong to those teams. The use of non-disclosure agreements for participants and external contributors is strongly recommended. A template NDA can be provided if required.
The Booking Terms and Conditions were updated on Wednesday 4th February 2026
Website Disclamer
1. Introduction
1.1. This disclaimer governs your use of this website. By accessing or using this website, you accept this disclaimer in full. If you do not agree with any part of this disclaimer, you must not use this website.
1.2. This disclaimer applies solely to use of the website. It does not govern the delivery of courses, workshops or other services, which are subject to separate Terms and Conditions.
2. Intellectual property rights
2.1. Unless otherwise stated, we own all intellectual property rights in this website and in the material published on it, including (without limitation) text, photographs, diagrams and images.
2.2. All such intellectual property rights are reserved. No part of this website or its content may be reproduced, copied or reused without our prior written permission.
2.3. Where third-party images or materials are used, copyright is acknowledged where known and such materials are used with permission to the best of our knowledge.
3. Licence to use website
3.1. You may view, download for caching purposes only, and print pages from this website for your own personal, non-commercial use, provided that:
3.1.1. you must not republish material from this website (including republication on another website) or reproduce or store material from this website in any public or private electronic retrieval system;
3.1.2. you must not reproduce, duplicate, copy, sell, resell or otherwise exploit material from this website for any commercial purpose without our express written consent;
3.1.3. you must not edit, adapt or modify any material from this website.
4. Accuracy of Information and External References
4.1. The information provided on this website is for general information purposes only.
4.2. Whilst we endeavour to ensure that website content is accurate and up to date, we make no warranties or representations as to the completeness, accuracy or ongoing availability of the information.
4.3. References to external organisations, guidance, regulatory bodies, links or resources are correct to the best of our knowledge at the time of publication. Due to the evolving nature of the health, innovation and regulatory landscape, such information may change at short notice. We accept no responsibility for changes to external organisations, guidance or resources beyond our control.
5. Limitations of Liability
5.1. This website and the information on it are provided free of charge. You acknowledge that it would be unreasonable to hold us liable in respect of this website or its content.
5.2. To the maximum extent permitted by law, we exclude all representations, warranties and conditions relating to this website and its use, including (without limitation) any implied warranties of satisfactory quality, fitness for purpose or reasonable care and skill.
5.3. We shall not be liable for any direct, indirect or consequential loss or damage arising from the use of, or inability to use, this website or its content, whether arising in contract, tort or otherwise, including (without limitation) loss of business, income, data, goodwill or anticipated savings.
5.4. Nothing in this disclaimer shall exclude or limit liability for fraud, for death or personal injury caused by negligence, or for any liability which cannot be excluded or limited under applicable law.
6. Variation
6.1. We may revise this disclaimer from time to time. The current version will be published on this website, and you are responsible for reviewing it periodically.
7. Entire agreement
7.1. This disclaimer constitutes the entire agreement between you and us in relation to your use of this website and supersedes all previous agreements relating to website use.
8. Law and jurisdiction
8.1. This disclaimer shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with this disclaimer shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Our contact details
9.1. You may contact us by email. Contact details are provided at the bottom of each page of this website.
The Disclaimer was updated on Wednesday 4th February 2026
2 About the Course
2.1 Background
Front line NHS staff and early career researchers who do create new innovations are often completely unprepared for developing it, what the process entails, or even whether they have created something new. Graduates who have just started work in the NHS often feel their ideas won't be listened to because of hierarchial structures in the NHS.
These are issues that can not only leave to disillusionment in staff, but also frustration for technology transfer / improvement & transformation specialists who are trying to help. I've seen this happen with about 90% of new disclosures over 13 years.
The main reasons for this are:
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No understanding of what the problem actually is, the scale of it, or the exact nature of the problem. When presented, this is often poorly researched (if at all) and communicated. This can result in frustration between innovation managers and inventors who need to develop a working relationship.
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No checks to see whether there are existing solutions or how their idea is different / adds value.
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No understanding about the feasibility of solutions and the commercialisation pathway / business model (or potential impact and how to assess this).
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Understanding how to identify and involve key strategic people (internal and external) in the target industry to gain support for the idea and get through the door.
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Developing business cases and pitching.
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Timescales and inventor drive that is involved.
This is nobody's fault but a communication breakdown. The information that technology transfer / improvement / transformation teams need can seem alien, but in reality researchers and front line staff already have the answers. Most people in health have never had the opportunity to be trained in health innovation like this before. Where present, most business or innovation modules at Universities are taught as optional and not by industry specialists.
The course has been designed to address these issues. It provides practical tools and experience to maximise their chances of getting new ideas and innovations taken up. This is particularly important for those starting out with their careers - being able to make a case (no matter what level they are at with their career), understand how different people and organisations can help at different stages, leverage funding, and understand how different industries operate to get through the door or even gain employment!
2.2 Structure & Content
The Health Innovation Expedition is a unique crash course overview to the whole innovation process. It uses case studies, crafted team projects as well as the experience of the tutor and peer-experience to look at how the innovation process works in Health - something no generic innovation or business module can do.
It covers two full days of practical workshops that sequentially take people on the innovation journey with a team project. On the third day there is the opportunity for the hosting organisation to talk about specific support from them, or from relevant organisations in the region. This is typically followed by a keynote speaker from an academic / medical or industrial entrepreneur and then there is the team pitching session. More about the structure of the course can be found lower down in the 'How it works' section.
The course helps researchers and front line healthcare providers understand the innovation process through a sequential series of workshops which use case studies and real examples to highlight themes. As teams, the skills learnt are applied to a team project which is developed from concept to virtual product. Ultimately someone who has been on the course will know how to present a problem and solution to convince others there is a problem and have a thorough understanding of the steps ahead to develop it.
The Health Innovation Expedition has four major elements to it – Prepare, Create, Test, and Opportunity. The first day introduces what innovation is, how it works and what it takes to innovate and then we cover Prepare and Create. On the second day of teaching, we introduce the healthcare (specifically NHS) market and look at the more business sides of development: test and creating a business case opportunity.
It is impossible to include all of the business tools covered in (for example) an MBA or a degree in IP. But we cover enough to give people ready and transferable tools that they can apply in their own workplace for innovation or anything else! This will compliment existing courses available at different organisations that focus on one particular topic.
For more information about the sections please see the diagram below and hover over the titles:
Data Protection
1. Introduction
1.1. We are committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1.2. This Data Protection Notice explains how we collect, use and protect personal data in connection with our website, enquiries, and the delivery of courses and professional services.
1.3. In this Notice, “we”, “us” and “our” refer to The Health Innovation Expedition, based at 22 Railway Terrace, York, YO24 4BN. References to a “course” include The Health Innovation Expedition and any other courses we may create or deliver.
1.4. This Notice applies whether you are:
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an individual making an enquiry,
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acting on behalf of an organisation, or
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a participant applying for or attending a course.
2. Data Protection Law and Our Role
2.1. We are a data controller for the personal data we process in connection with our professional services.
2.2. We process personal data lawfully, fairly and transparently, ensuring that data is:
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collected for specified and legitimate purposes;
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adequate, relevant and limited to what is necessary;
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accurate and kept up to date where required;
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retained only for as long as necessary; and
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protected by appropriate technical and organisational security measures.
2.3. We are registered with the Information Commissioner’s Office (ICO).
3. Information Collected via our Website
3.1. When you visit our website, we may collect limited technical information including:
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IP address,
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browser type and version,
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operating system,
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referral source,
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pages visited and duration of visit.
3.2. This information is used to:
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administer and improve the website;
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understand usage patterns; and
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support marketing activity.
3.3. The website may use cookies. Cookies are small text files stored on your device that help us analyse website usage. You may disable cookies through your browser settings, though this may affect website functionality.
4. Personal Data we Collect
4.1. Enquiries. If you contact us with an enquiry (by email, telephone, post or website form), we may collect:
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name,
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email address,
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telephone number,
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organisation and job title (where applicable),
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details relevant to your enquiry.
4.2. Clients and Course Delivery. If you or your organisation commissions us to deliver a course, we may receive limited personal data relating to staff, students or participants, typically:
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name,
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role / job title / status,
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organisational affiliation,
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contact details.
We do not routinely collect medical or other special category data.
4.3. Applications to Participate in Courses. Where participants apply to attend a course, application data is usually collected by the host organisation. Where we are asked to process applications on behalf of the host organisation, we act only on the information provided and solely for the purposes of course delivery.
5. Lawful Basis for Processing
5.1. We process personal data on the following lawful bases:
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Legitimate interests — responding to enquiries, marketing our services, managing professional relationships.
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Contractual necessity — delivering courses and professional services.
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Legal obligation — accounting, tax, and regulatory compliance.
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Consent — where required (for example, marketing communications).
5.2. Where consent is relied upon, it may be withdrawn at any time.
6. Special Category Data
6.1. We do not routinely collect special category data (such as health information).
6.2. In rare cases where limited health-related information is voluntarily provided to support reasonable adjustments or participant safety, this information will be:
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kept to an absolute minimum;
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used only for the stated purpose; and
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handled with appropriate confidentiality and security.
7. Data Sharing
7.1. We do not sell, trade or share personal data with third parties for marketing purposes.
7.2. Personal data may be disclosed where required:
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by law or regulation;
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in connection with legal proceedings;
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to establish, exercise or defend legal rights; or
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to professional advisers where necessary.
8. Data Storage and Security
8.1. Personal data is stored using password-protected systems and devices.
8.2. Email correspondence is stored in password-protected email systems. Where printed information is temporarily required for course delivery, it is securely destroyed following the event.
8.3. While we take reasonable steps to protect personal data, transmission of information over the internet is inherently insecure and cannot be guaranteed.
9. Data Retention
9.1. Enquiry data is normally retained for up to three years where no contractual relationship follows.
9.2. Client and contract-related data is retained for as long as necessary to meet contractual, legal and regulatory obligations.
9.3. We periodically review stored data and securely delete information that is no longer required.
10. Your Rights
You have rights under UK data protection law, including the right to:
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access your personal data;
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request correction of inaccurate data;
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request erasure or restriction of processing;
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object to certain processing;
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request data portability where applicable; and
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lodge a complaint with the Information Commissioner’s Office.
We aim to respond to requests within one calendar month.
11. Changes to this Notice
11.1. We may update this Data Protection Notice from time to time. The current version will always be available on our website.
12. Third Party Websites
12.1. Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
13. Contact Details
If you have any questions or wish to exercise your data protection rights, please contact:
Dr Fabian Seymour
Email: fabian@healthinnovationexpedition.co.uk
Address: 22 Railway Terrace, York, YO24 4BN
The Data Protection / Privacy Policy was updated on Wednesday 4th February 2026